Partner Policy

Collaborating to Deliver Lifeline Services with Fairness and Integrity.

Effective Date: July 18, 2025

1. Purpose

This Partner Policy defines the roles, responsibilities, and expectations for organizations and initiatives collaborating with Gaza Online to deliver essential services in Gaza using the connectivity we provide. It is intended to promote transparency, accountability, and mutual understanding as we work together in service of communities affected by ongoing crises.

By partnering with Gaza Online, you agree to uphold the principles and responsibilities outlined in this policy.

2. Who This Policy Applies To

This policy applies to any organization or initiative that collaborates with Gaza Online to serve individuals in Gaza through its own programs, and that relies on Gaza Online’s connectivity services to do so. It covers partners who:

Submit requests for eSIMs on behalf of program beneficiaries or staff based in Gaza.
Refer affiliated individuals to Gaza Online to submit their own service requests.
Use Gaza Online’s technical tools — such as authenticated forms, APIs, or the partner portal — to manage requests and coordinate access to connectivity.
Access summary-level data or analytics related to their submitted requests for operational or reporting purposes.

3. Scope of Partnership

Gaza Online partners with organizations and initiatives — whether non-profit, community-based, or for-profit — that operate actively inside Gaza and support its residents through essential programs and services. These may include medical organizations, educational institutions, social enterprises, community networks, and other entities delivering critical services on the ground.

Through the partnership, these entities may help their staff or program beneficiaries obtain connectivity services from Gaza Online to support participation in their services — either by submitting requests on their behalf or by referring them to apply directly. This connectivity is intended to support access to services such as healthcare, learning, communication, and livelihoods.

Gaza Online provides the infrastructure, distribution systems, and technical tools that enable this connectivity. While we support access, partners remain fully responsible for the integrity of their own programs and ensuring the service is used in alignment with both their mission and Gaza Online’s Terms of Use.

4. Partnership Principles

Gaza Online is built on trust, dignity, and a shared commitment to serving those most affected by crisis. Our partnerships reflect these values and require mutual respect, transparency, and responsible action.

All partners are expected to operate in accordance with the following principles:

4.1. Human-Centered Service

Partners must ensure that connectivity obtained through Gaza Online is used to meet real human needs — such as health, education, safety, or livelihood — and that all individuals are treated with dignity and respect at all times.

4.2. Equity and Fairness

Access to connectivity must be guided by need, not favoritism or discrimination. Partners must not withhold access, demand compensation, or prioritize individuals in ways that violate humanitarian principles or Gaza Online’s policies.

4.3. Transparency

Partners must be transparent about how they operate and how access to Gaza Online’s connectivity services is facilitated for individuals affiliated with their programs. This includes clearly communicating to beneficiaries that the eSIMs are provided by Gaza Online and explaining the purpose for which they are distributed.

4.4. Data Responsibility

Partners may be granted access to limited user information related to the requests they submit or facilitate — such as request status, assigned package, or usage summaries. This information must be handled with care and used solely for operational or reporting purposes. Personally identifiable information must never be shared, sold, or misused.

4.5. Non-Exploitation

Partners must not misuse their access to Gaza Online’s connectivity services for profit-making, surveillance, political targeting, or any activity that compromises the safety, dignity, or autonomy of individuals in Gaza.

4.6. Security and Compliance

All partner activities involving Gaza Online’s connectivity services must comply with local and international legal standards. Connectivity must never be used to support harmful, unlawful, or unethical activity.

4.7. Policy Alignment

All requests submitted through partners are subject to Gaza Online’s Terms of Use, Privacy Policy, and Distribution Policy, just like any other request. While partners may receive priority processing or dedicated support, all requests must adhere to the same eligibility criteria, usage restrictions, and safeguards — without exception.

4.8. Fulfillment Expectations

While Gaza Online gives priority to requests submitted through partners, we cannot guarantee a fixed timeline or service level agreement (SLA). Fulfillment remains subject to available resources, funding, and operational capacity. Partners are encouraged to plan accordingly and maintain clear, realistic communication with their program participants regarding expected timelines and service availability.

5. Onboarding & Access

To ensure responsible and secure collaboration, all partners must complete a basic onboarding process with Gaza Online before accessing any connectivity services or technical tools.

5.1 Partner Eligibility

To qualify as a partner, an organization or initiative must:

Operate structured programs that directly serve communities within Gaza.
Demonstrate a clear and legitimate need for connectivity to support delivery of their own services (e.g. telehealth, education, humanitarian support).
Engage exclusively with individuals who are verifiably affiliated with the organization’s programs, whether as beneficiaries or staff.
Designate a primary point of contact responsible for communications, request management, and compliance.
Formally acknowledge and accept the terms set forth in this Partner Policy, as well as Gaza Online’s Terms of Use, Privacy Policy, and Distribution Policy.

5.2 Access & Communication

Once approved, partners receive secure access to a set of tools designed to help them manage and track requests:

Request Forms – for submitting eSIM requests on behalf of eligible individuals.
Email Notifications – to stay informed about request status, expiration dates, and fulfillment updates.
Basic Reporting – shared periodically to reflect request volumes, outcomes, and overall fulfillment metrics.

As the program grows, additional tools may be introduced, including:

A Partner Portal – to help partners track their requests, manage invitations, and view usage analytics.
A Developer API – for organizations that need direct technical integration.

Access is limited to approved partner accounts and may be paused or revoked if misused or if the partner violates this policy.

5.3 Training & Guidelines

To support smooth collaboration, Gaza Online provides partners with:

Step-by-step instructions on how to submit requests, track them, and manage renewals or expirations.
Guidance on interpreting status updates and resolving common issues that may arise during fulfillment.

Additional training or support resources may be offered as needed, especially when new tools or policies are introduced.

6. Data Handling & Privacy

Gaza Online is committed to safeguarding the privacy and integrity of data shared through its partnership programs. This includes protecting both the individuals served and the organizational partners involved. To ensure responsible data stewardship, all partners are required to follow the principles outlined in this section when accessing or using any information obtained through their collaboration with Gaza Online.

6.1 Beneficiary Account Ownership & Access

Each user account is uniquely tied to a verified phone number, which identifies the individual recipient and governs access to their subscription.
An account may include multiple requests, but partners can only view the specific requests they have submitted.
Partners do not have access to user accounts, usage history, or detailed subscription information.
Full subscription details, usage data, and support interactions are accessible exclusively to the verified account holder through WhatsApp authentication.

6.2 What Partners Can See

Partners may receive:

Submission Status: Confirmation of successful request submission, errors, or ineligibility reasons (e.g. duplicate, expired, non-renewable).
Fulfillment Data: Information indicating which requests have been fulfilled and when an eSIM was delivered.
Aggregated Impact Summaries: High-level statistics showing request fulfillment trends by region, use case, or time period.

Partners do not receive:

Real-time access to user dashboards or subscription details.
Visibility into private support conversations or the ability to edit existing subscriptions.

6.3 Responsible Use of Data

Data submitted by partners on behalf of others is handled in accordance with Gaza Online's Privacy Policy and is subject to the same protections as any direct user submission.

Partners must:

Use data solely for coordination, impact reporting, or programmatic needs directly tied to their own services.
Never share or disclose recipient information without explicit consent.
Refrain from storing, exporting, or analyzing Gaza Online data in ways that conflict with our Privacy Policy or compromise user confidentiality.

Any violation of these principles may result in revoked access or termination of the partnership.

7. Acceptable Use & Fair Distribution

Gaza Online maintains a strict commitment to equitable access and responsible use of its connectivity services. All partners are expected to uphold this standard when submitting or facilitating requests for eSIMs.

7.1 Responsible Requesting

Partners must:

Only submit or facilitate requests for individuals who are affiliated with their organization’s programs or services.
Avoid submitting bulk requests that are not tied to actual individuals or intended program engagement.
Ensure that beneficiaries are aware of and have consented to receiving the service.

7.2 Non-Transferability

Distributed eSIMs:

Are assigned to a specific individual and may not be transferred, shared, or resold.
Must be used solely to support the individual’s participation in the partner’s services or programs.
Cannot be reclaimed by the partner once assigned, even if the beneficiary disengages.

7.3 Misuse & Fraud Prevention

Gaza Online actively monitors for:

Duplicate requests submitted under the same name or phone number.
Unusual or inconsistent usage patterns.
Suspicious activity, including reselling or commercial use of donated services.

If misuse is detected, Gaza Online may:

Suspend or revoke affected accounts.
Require partners to re-verify submitted requests.
Review the partner’s activity and, if necessary, pause or terminate access.

7.4 No Preferential Allocation

Partners must not:

Reserve eSIMs in advance for future or unverified use.
Prioritize certain individuals based on favoritism, personal relationships, or organizational gain.
Divert connectivity services from their intended beneficiaries to unrelated or unauthorized recipients.

7.5 Geographic Restrictions

eSIMs provided through the Gaza Online donation-based program are strictly intended for residents of Gaza. Partners must not submit requests for:

Individuals living outside the Gaza Strip.
Temporary visitors or remote personnel not residing in Gaza.
Organizational affiliates based abroad.

Individuals who do not meet these criteria are encouraged to purchase eSIMs through our affiliate storefront at travel.gaza.online. Proceeds from these purchases help sustain and expand our connectivity efforts within Gaza.

8. Branding & Public Representation

Gaza Online values transparency and collaboration, and we welcome recognition of joint efforts when shared respectfully and in alignment with our mission.

8.1 Public Mentions by Partners

Partners may:

Acknowledge their collaboration with Gaza Online in public communications, reports, or media.
Reference Gaza Online’s role in providing connectivity to support their programs (e.g., “In partnership with Gaza Online…”).
Share relevant impact stories or testimonials that involve the use of Gaza Online services, provided they uphold the dignity of all individuals featured.

However, partners must not:

Use Gaza Online's name, logo, or brand assets in promotional materials without prior written consent.
Imply endorsement by Gaza Online of their organization, services, or fundraising efforts unless explicitly agreed upon.
Misrepresent the scope, purpose, or nature of the partnership.

All public references must reflect the non-commercial, humanitarian nature of the collaboration and preserve the integrity of Gaza Online’s mission and the communities served.

8.2 Gaza Online Mentions of Partners

Gaza Online may:

List partners on our website or in public reports to highlight collaborative impact.
Display the partner's logo, name, and a brief description, after receiving consent.
Share stories or acknowledgments on social media and other communication channels, subject to coordination with the partner.

Our intent is to honor and celebrate shared efforts while ensuring accuracy, respect for privacy, and mutual agreement.

9. Communication & Coordination

Effective collaboration depends on clear, timely, and respectful communication between Gaza Online and its partner organizations. Partners are expected to maintain high standards of professionalism, responsiveness, and courtesy in all interactions.

9.1 Primary Communication Channels

Gaza Online communicates with partners primarily via email, Slack, and, where applicable, secure WhatsApp channels.
Meetings — whether virtual or in person — may be scheduled as needed to ensure alignment and effective collaboration.
All updates, system notices, and coordination requests will be shared through these official channels.

9.2 Points of Contact

Each partner must designate at least one official point of contact responsible for overseeing coordination related to eSIM requests and addressing any questions or issues that may arise.
Partners are expected to keep this contact information current. Failure to maintain an active and reachable contact may result in suspended access to Gaza Online systems and services.

9.3 Courtesy & Professional Conduct

All communication should be respectful, timely, and constructive — especially when coordinating time-sensitive or support-heavy efforts.
Aggressive, dismissive, or inappropriate conduct may lead to a review of the partnership status and potential suspension of access.

9.4 Reporting Issues

Partners are encouraged to report any suspected technical issues, misuse, or policy violations directly to their designated Gaza Online account manager via the official communication channels.
Gaza Online will investigate all reports in a timely manner, prioritizing responses based on the severity and urgency of the issue as well as current operational capacity.

10. Termination of Partnership

Gaza Online reserves the right to suspend or terminate a partnership at any time under the following conditions:

Policy Violations: The partner breaches this Partner Policy or any other applicable Gaza Online policies.
Misuse of Access: The partner misuses access to Gaza Online’s platform, forms, or eSIM resources.
Fraudulent Activity: The partner submits fraudulent, misleading, or unauthorized requests.
Data Mishandling: The partner fails to maintain secure handling of beneficiary data.
Undermining Trust: The partner engages in conduct that undermines the trust, integrity, or mission of Gaza Online.

Termination may be temporary (e.g., suspension pending review) or permanent, depending on the severity of the violation. In urgent cases — such as suspected fraud, data compromise, or misuse of services — access may be revoked without prior notice.

10.1 Non-violation-based termination:

Gaza Online may also choose to end a partnership if the operational relationship is no longer active, the partner becomes unresponsive, or their services are no longer relevant to communities in Gaza.

10.2 Voluntary termination:

Partners may choose to end their relationship with Gaza Online at any time by notifying their account manager. Upon termination, all pending requests will be reviewed or cancelled, and access credentials will be deactivated.

11. Policy Updates

Gaza Online may revise this Partner Policy periodically to reflect changes in our services, systems, or operational practices. When updates occur, we will:

Update the effective date at the top of the policy.
Notify partners via email, Slack, or other official communication channels.
Highlight significant changes that impact partner responsibilities or access.

Continued use of Gaza Online's services after changes are published will be considered acceptance of the revised terms. We encourage all partners to review the policy regularly and reach out to their account manager with any questions or concerns.

12. Contact & Questions

If you have questions about this policy, need clarification on your responsibilities, or wish to discuss your partnership with Gaza Online, please reach out to your assigned Gaza Online account manager directly.

For general inquiries, you may also contact us via the contact form.